Legal

Refund Policy

Last updated: July 21, 2026

This Refund Policy describes how refunds work for the one-time workflow package fee and for the platform subscription tied to SpyderByte Foundry. It is written to match what is shown at checkout. It should be read together with our Terms of Service.

1. Overview

A SpyderByte Foundry purchase has two parts: a one-time workflow package fee (Starter $595, Professional $1,195, or Complete $1,995, all USD), and a platform subscription that begins after an included period and covers hosting, updates, new workflow versions, and support. Refund rules differ for each part, as set out below.

2. One-Time Workflow Package Fee

If you have not yet run any workflow in your purchased package — meaning no workflow has been started and no Generated Output has been produced — you may request a full refund of the one-time workflow package fee within 14 days of purchase.

2.1 After Workflow Generation

Once you start a workflow and generation has occurred — that is, once the Foundry has produced any business operating document, brand asset, standard operating procedure, financial template, or launch checklist under your account — the workflow package is considered delivered. At that point, the one-time workflow package fee is non-refundable, even if the 14-day window described above has not yet ended.

This approach reflects that the workflow package delivers digital output that, once generated, cannot be returned.

3. Platform Subscription

The platform subscription (Starter: 3 months included, then $19/month; Professional: 3 months included, then $29/month; Complete: 6 months included, then $49/month) can be canceled at any time directly from your account, using the same self-serve process as signing up. Cancellation stops future subscription charges; there are no further charges after cancellation. Subscription charges already billed for a completed billing period are not refunded for that period.

4. Your Generated Output After Cancellation

Everything your workflows have generated belongs to you. You can export your Generated Output at any time, and it remains yours to keep even after you cancel your platform subscription or after a refund of the one-time fee is issued for a package where no generation occurred.

5. Add-On Workflow Plugins

Add-on workflow plugins purchased separately follow the same principle as Section 2: refundable before any generation occurs under that add-on, non-refundable once it has been used to generate output, unless stated otherwise at the time of purchase.

6. Statement Descriptor

Charges from SpyderByte appear on card statements as SPYDERBYTE FOUNDRY. If you do not recognize a charge with this descriptor, please contact us before disputing it with your card issuer so we can look into it directly.

7. How to Request a Refund

To request a refund of the one-time workflow package fee, email support@spyderbyte.cloud from the email address on your account, including your order or account details. We will confirm whether your package qualifies under Section 2 above and process eligible refunds to your original payment method.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. The version in effect at the time of your purchase governs that purchase.

9. Contact

Questions about this Refund Policy can be sent to support@spyderbyte.cloud. See also our Terms of Service, our Privacy Policy, current pricing, and how to reach us.